Refund Policy

Last updated 14 November 2026

You pay once per release, at the price of the plan shown before payment. This Policy explains when you get that money back. It forms part of our Terms of Service and does not limit any rights you have under consumer law.

Full refund

• Before delivery. Changed your mind? Write to us before your release has been approved and sent to stores and we will refund the full amount.
• Rejected by us. If we reject your release in review and you do not fix and resubmit it, we refund the full amount.
• Not delivered. If we cannot deliver your release to any store in your plan for reasons on our side, we refund the full amount.
• Charged twice. Duplicate or mistaken charges are refunded in full.

Partial refund

If some stores in your plan could not receive the release for reasons on our side, we may refund the part of the price that corresponds to those stores.

No refund

• Once your release has been delivered to the stores in your plan, the service has been provided.
• A store’s own decision to reject, label, limit or remove a release after delivery.
• Releases rejected or taken down because they break our Terms — for example a track not made on a paid Suno plan, rights you do not hold, or artificial streams.
• A takedown you ask for after delivery. Takedowns themselves are free.

How to ask

Email support@popp.now from the address on your account with the release title. We answer within 5 business days. Approved refunds go back to the card you paid with; depending on your bank, the money can take up to 30 days to appear. Amounts are refunded in the currency you were charged, so exchange-rate differences may apply.